Trash service transition takes effect this week

Change causes confusion for some local residents
Jul. 03, 2013 @ 04:59 AM

Waste Industries began trash and recycling pickup this week, officially ending a 34-year relationship between Waste Management and the City of Sanford.

Residents can now place their trash in their brown Waste Industries carts, according to Sanford Sanitation & Solid Waste Services Supervisor Larry Craig, and Waste Management is in the process of collecting their green/gray roll-out carts.

"They are picking them up behind their last collection," Craig said. "But it's a slow process. … We are telling residents to leave the carts out, and they will get picked up eventually."

Some residents said they were confused about which carts to use or when they could start using the new carts, he said, but hopefully the confusion will subside with Waste Industries beginning solid waste pickup this past Monday.

"We just ask people to bear with us during the transition period," Craig said. "We are trying to make it as smooth as possible, but with 8,800 customers, there are going to be a few glitches."

Broadway Manager Bob Stevens said there was also some confusion over which carts to use in Broadway, and some residents who receive mail at a post office box did not receive a Waste Industries notice about their recycling.

"There were some transition issues as far as people knowing which can to use," he said. "Any time you have a change, there are going to be questions. Some folks got the message and others didn't."

All of the Broadway Waste Management carts have been picked up in Broadway, Stevens said, and the town is looking forward to working with its new contractor.

"Waste Management did a good job, but in the end, it came down to dollars," he said. "And that is the reason we switched over. We hope that [Waste Industries] will be good partners and we have no reason to think they won't be."