City makes plea for patience during trash service switch

Jun. 18, 2013 @ 04:59 AM

City residents are beginning to see the brown, roll-out containers of Waste Industries pop up across town as Sanford continues its trash pickup service transition.

City leaders are urging patience during the switch from Waste Management to Waste Industries, which will officially begin trash pickup on July 1.

Sanford Mayor Cornelia Olive said she's received some phone calls from constituents about the new carts and change in service.

"What I have tried to do is ask people to be patient because it is a transitional time," Olive said. "And just about any time there is a transition, there are a few glitches and bumps along the way. Waste Industries is committed to doing a good job."

City residents should continue to use their gray Waste Management carts until July 1 when the change goes into effect. The gray carts will then be picked up by Waste Management, and trash should be placed in the Waste Industries brown carts that are now being delivered to city residents. People should still use the blue carts for recycling, and Waste Management's transfer station will still be available to the public for a fee.

General Service Staff Assistant Patricia Neal said Waste Industries will be sending out postcards to residents to inform them if their trash pickup day has changed, along with a customer service call number.

"We have a positive outlook, and it's going to be a good thing," she said. "I was pleased with Waste Management, but it will be a good transition. There will be a few things with people getting used to the new schedule, but it's a good partnership." 

Sanford City Council voted to end its 34-year relationship with Waste Management in March. Waste Industries was the lowest bidder for the city's five-year contract at $96,675.92 per month while providing new carts.

"Waste Management has served us well, and I will miss working with the people with whom I had contact over the years," Olive said. "They were extremely professional, and they offer a good service."

Waste Industries has tentatively picked a location for a transfer station, Olive said, but the location has not been announced publicly.

If residents have a question or concern about their trash service, they can contact the City of Sanford's customer service line at (919) 775-8247.